Cobb County Jail Commissary: Inmate Trust Account Guide

Cobb County Jail commissary operates through a secure trust account system that gives inmates access to food, hygiene products, and recreational items while in custody. Every inmate receives a unique State Offender Identification (SOID) number that links to their personal trust fund. This account functions like a digital wallet, allowing approved purchases from the jail’s on-site commissary store. Family members and friends can add money to these accounts using electronic transfers, money orders, or cashier’s checks. All deposits are processed by TouchPay Holdings, LLC, which does business as GTL Financial and manages the ConnectNetwork portal for Cobb County. The system updates balances within 24 hours, so inmates gain immediate access to their funds. In addition to commissary purchases, the trust account also handles payments for probation fees, community service reimbursements, and background check charges—all tracked under the inmate’s SOID.

How to Fund an Inmate’s Commissary Account

There are three main ways to add money to a Cobb County Jail commissary account: online via ConnectNetwork, by mailing a money order, or through authorized kiosks. The most common method is using the ConnectNetwork website with Site ID 153. Users create a free account, enter the inmate’s full legal name and SOID number, and choose an amount to deposit. Payments can be made with a debit or credit card, and receipts are generated instantly. For those without internet access, money orders are accepted by mail. These must include the exact amount written in both numbers and words, the inmate’s full legal name, and their SOID number in the memo line. Mail should be sent to P.O. Box 100110, Marietta, GA 30061. A brief cover letter repeating the inmate’s details helps prevent delays. The Finance Office scans each money order and updates the account within one business day, then emails a confirmation receipt.

Accepted Payment Methods

• Electronic transfers through ConnectNetwork (credit/debit cards)
• Money orders (personal checks not accepted)
• Cashier’s checks (must be made payable to the inmate’s trust account)
• Kiosk deposits at designated locations (check Sheriff’s Office website for current sites)

Important Rules for Mailing Funds

When sending a money order, always use the inmate’s full legal name—not nicknames or aliases. The SOID number must appear clearly in the memo section. Do not send cash under any circumstances. Incomplete or incorrect information may delay processing by up to five business days. The sender’s return address is required on all mailed items. Once received, the Finance Office logs the deposit and sends an automated email receipt if an email was provided during setup.

Withdrawing Funds from an Inmate’s Trust Account

Inmates may request a withdrawal from their commissary account only once per calendar month. This requires written consent submitted directly to the Custody-Finance Office. After approval, a check is prepared, signed by the Deputy Director, and placed in a sealed envelope. Recipients must pick up the funds in person at the Visitor’s Center located at 1877 County Services Parkway, Marietta, GA 30008. Pickup is available every Wednesday between 9:00 AM and 7:00 PM. Valid government-issued photo ID is required, and staff will verify both the consent form and the recipient’s identity before releasing funds. A transaction log records the inmate’s name, SOID, amount withdrawn, and date for audit purposes. No third-party pickups are allowed without prior authorization.

Steps to Request a Withdrawal

1. Inmate submits written request to the Finance Division
2. Finance Office verifies account balance and eligibility
3. Check is prepared and signed by Deputy Director
4. Recipient visits Visitor’s Center on Wednesday during operating hours
5. Valid ID and consent form are verified
6. Funds are disbursed and logged

Using ConnectNetwork to Manage Inmate Accounts

ConnectNetwork serves as the official online portal for managing Cobb County Jail commissary accounts. Families can view real-time balances, review transaction histories, and generate printable receipts. The platform also supports payments for court-ordered fees and administrative charges. To get started, users register at web.connectnetwork.com and select “Cobb County GA” with Site ID 153. After linking an inmate using their SOID and full name, deposits can be made instantly. The system sends email notifications for every transaction, ensuring transparency. All data is encrypted and complies with federal privacy standards. For technical support, ConnectNetwork offers a 24/7 help desk accessible through the website or by calling their customer service line.

Finding an Inmate’s SOID and Current Status

Every inmate in Cobb County Jail is assigned a unique State Offender Identification (SOID) number. This identifier is essential for funding accounts, requesting withdrawals, or accessing records. To locate an inmate’s SOID, use the official Cobb Sheriff Inmate Search tool at inmate-search.cobbsheriff.org. Enter the person’s full legal name in “LastName FirstName” format (e.g., “Smith John”) or input the known SOID directly. Clicking “In Custody” performs a live database query showing current housing location, booking date, charges, and scheduled release. For broader searches, the “Inquiry” button allows filtering by offense type, booking month, or release year. Results display a sortable list with key details. If the individual is confirmed in custody, their SOID will appear prominently for use in financial transactions.

Commissary Purchasing Rules and Limitations

Inmates can use their trust account funds to buy approved items from the jail commissary, which operates on a weekly schedule. Available products include snacks, beverages, toiletries, stationery, and recreational materials. Prices are set by the facility and may differ from retail stores. Each inmate receives a commissary slip listing their balance and purchase history. Purchases are deducted automatically from the trust account at the time of order. There are no refunds or exchanges once items are distributed. Certain high-demand or restricted items may have purchase limits per week. All transactions are recorded and audited monthly. Inmates without sufficient funds cannot make purchases until additional money is deposited.

Common Commissary Items

Mail Policies for Sending Money and Correspondence

All mail sent to inmates—including money orders—must follow strict formatting rules. Address envelopes as follows: Inmate’s Full Name, SOID Number, Cobb County Jail, P.O. Box 100110, Marietta, GA 30061. Include a return address on the front. Only plain-paper letters, greeting cards, and photos up to 2×2 inches on matte stock are allowed. Contraband such as stickers, glue, or glossy prints will result in rejection. The Classification Unit inspects all incoming mail. Approved items are delivered within 24 hours; rejected mail is returned to sender. Money orders missing required details may be held pending correction, delaying account credits.

Facility Infrastructure and Security Systems

The Cobb County Jail Complex spans over 1 million square feet at 1825 County Services Road in Marietta. Building A, completed in 1987, houses intake, medical, and classification units. Building B, added in 1997, contains permanent housing, administrative offices, and a recreation hall. The facility uses 1,200 surveillance cameras, electronic door controls, and biometric access logs to monitor staff and inmate movement. HVAC, plumbing, and fire suppression systems undergo annual inspections to meet state correctional standards. These measures ensure safety, accountability, and compliance with Georgia Department of Corrections regulations.

Visitation Rules and Scheduling

Visitation resumed on January 19, 2021, under updated health guidelines. Visits occur daily except Wednesdays, from 9:00 AM to 7:00 PM. Each inmate is allowed one visit per week, with a maximum of two visitors per session. All visitors must present a valid government-issued photo ID and complete an online screening form. Dress code prohibits sleeveless tops, denim shorts, and open-toe shoes. Failure to comply results in immediate termination of the visit and possible suspension of future privileges. Scheduling is first-come, first-served; no advance reservations are required.

Contact Information and Official Resources

For questions about commissary accounts, deposits, or withdrawals, contact the Cobb County Sheriff’s Office Finance Division. The main information line is (770) 499-4200, available 24/7 in English and Spanish. Automated prompts provide inmate status, housing location, and court dates. For phone service blocks, call (770) 528-8975 Monday through Friday, 8:00 AM to 5:00 PM. Official websites include cobbsheriff.org for policies and inmate-search.cobbsheriff.org for real-time records. Always verify information through these channels before acting.

Frequently Asked Questions About Cobb County Jail Commissary

Many families have similar concerns about funding, accessing, and managing inmate commissary accounts. Below are detailed answers to the most common questions based on official policies and real-world procedures.

How long does it take for a deposit to appear in an inmate’s account?

Deposits made through ConnectNetwork are processed immediately and appear in the inmate’s trust account within 24 hours. Money orders sent by mail are scanned and credited within one business day of receipt, provided all required information is correct. If the memo line is missing the SOID or the inmate’s name is misspelled, processing may take up to five additional days while staff attempt verification. Senders receive an email confirmation once the deposit is complete. For fastest results, always double-check the inmate’s full legal name and SOID before mailing or submitting online.

Can more than one person deposit money into the same inmate’s account?

Yes, multiple family members or friends can contribute to a single inmate’s commissary account. Each person must register separately on ConnectNetwork or send their own money order with the correct inmate details. There is no limit on the number of deposits, but each transaction must include the inmate’s full name and SOID. The system aggregates all funds into one trust account balance. However, only the inmate can authorize withdrawals, and only once per month. All contributors can view the account balance and transaction history if they have registered access.

What happens if a money order is lost or delayed in the mail?

If a money order does not appear in the inmate’s account after five business days, contact the Finance Office at (770) 499-4200. Have the money order number, sender’s name, and mailing date ready. The office will track the item using internal logs and postal records. If the money order was properly addressed and processed, a replacement credit will be issued. Never send a second payment without confirming the first was lost—duplicate deposits may cause account holds. For added security, consider using tracked mail services when sending funds.

Are there fees for using ConnectNetwork or depositing funds?

ConnectNetwork charges a small convenience fee for credit or debit card deposits, typically around 3–5% of the transaction amount. This fee covers processing costs and is disclosed before payment is finalized. There are no fees for viewing account balances or generating receipts. Money orders sent by mail incur no additional charges beyond standard postage. The Cobb County Sheriff’s Office does not profit from these transactions. All fees are set by GTL Financial, the contracted service provider, and are subject to change. Check the ConnectNetwork website for current rates before making a deposit.

Can an inmate use commissary funds to pay legal fees or court costs?

No, commissary trust accounts cannot be used to pay legal fees, attorney costs, or fines unrelated to jail-administered programs. However, the account can cover certain administrative charges such as probation supervision fees, community service reimbursements, and background check processing fees—all logged under the inmate’s SOID. These are managed separately from commissary purchases and appear as distinct line items in the transaction history. For court-ordered payments, inmates must work with their attorney or the Clerk of Court directly. Misusing trust funds for unauthorized purposes may result in account restrictions.

What items are prohibited from the commissary?

The commissary only sells pre-approved items that meet safety and security standards. Prohibited products include anything with batteries, glass containers, aerosol cans, or electronic components. Items deemed excessive in quantity or value may also be restricted. Each week’s commissary list is distributed to inmates with available products and prices. Purchases are limited to prevent hoarding or resale. All items remain property of the facility until consumed or used. Inmates found attempting to trade or sell commissary goods may face disciplinary action and loss of purchasing privileges.

How can I verify that my deposit was successful?

After making a deposit via ConnectNetwork, an email receipt is automatically sent to the registered address. This receipt includes the transaction ID, amount, date, and inmate’s SOID. For mailed money orders, the Finance Office sends a confirmation email if an email was provided in the cover letter. You can also log into ConnectNetwork at any time to view the current balance and recent transactions. If no confirmation arrives within 48 hours, call (770) 499-4200 and reference the inmate’s SOID. Staff can verify receipt and credit status using internal audit logs.